Privacy Policy
Your privacy matters. This policy explains how we collect, use, and protect your personal information.
Last updated: February 14, 2026
Who We Are
Help Solar Exit is an educational outreach and referral service. We help homeowners who feel trapped in solar contracts by connecting them with qualified professionals who can evaluate their situation. We do not provide legal advice, financial services, or terminate contracts ourselves.
Information We Collect
We collect information you voluntarily provide when using our forms:
- Contact information: Full name, email address, and phone number
- Location: Your state of residence
- Solar contract details: Agreement type, solar company name, contract term, monthly payment, and related information about your solar installation
- Supporting documents: Files you choose to upload for contract review (such as PDFs or images of your contract)
- Contract grading responses: Your answers to our Solar Contract Grader questionnaire
How We Use Your Information
We use the information you provide to:
- Evaluate your solar contract situation and provide a contract risk assessment
- Connect you with qualified third-party professionals who specialize in solar contract review
- Contact you regarding your inquiry via the phone number or email address you provide
- Improve our services and understanding of common solar contract issues
Information Sharing
By submitting your information through our forms, you consent to your information being shared with third-party specialists for a confidential evaluation of your solar contract. We do not sell your personal information. We may share your information with:
- Referral partners: Qualified professionals who can assist with your solar contract situation
- Service providers: Companies that help us operate our website and deliver our services (such as email delivery and file storage providers)
- Legal requirements: When required by law, court order, or governmental authority
Data Storage and Retention
We take reasonable measures to protect your personal information:
- Form submissions are transmitted securely and delivered to our team via email
- Uploaded documents are stored in secure cloud storage and automatically deleted after 30 days
- We do not store your information in a long-term database beyond what is necessary to process your inquiry
Cookies and Tracking
Our website does not use tracking cookies, analytics software, or third-party advertising pixels. We do not track your browsing behavior across other websites.
Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request correction or deletion of your personal information
- Withdraw your consent to data processing at any time
- Opt out of future communications from us
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out through our contact form.